Continuing Education Certificates Reproduction Policy
The American Academy of Clear Aligners (AACA) maintains continuing education attendance records in accordance with applicable record-retention requirements and the standards of the Academy of General Dentistry (AGD) Program Approval for Continuing Education (PACE).
Participants are responsible for retaining copies of continuing education (CE) certificates and attendance documentation provided upon completion of an AACA educational activity.
Replacement or Reproduction of CE Certificates
If a participant requests a replacement or reproduction of a previously issued CE certificate, AACA will make reasonable efforts to locate the applicable attendance record and reproduce the certificate or other appropriate verification of participation.
Effective October 1, 2026, a $19 administrative fee per certificate will apply to requests for reproduction of previously issued CE certificates. This fee covers the administrative costs associated with locating historical attendance records, verifying participation, and preparing and delivering replacement documentation.
Payment of the administrative fee does not guarantee that a certificate can be reproduced. AACA can issue replacement documentation only when the participant's attendance and applicable CE information can be verified through records maintained by AACA.
Course Evaluation Survey Requirement
Effective October 1, 2026, participants are required to complete the applicable course evaluation survey within seven (7) calendar days following the completion of the course in order to receive their CE certificate through the standard certificate issuance process.
If the course evaluation survey is not completed within the seven (7)-day period, a $49 administrative fee per course will apply to requests to reopen, reactivate, or otherwise process a course evaluation after the applicable deadline.
The $49 fee covers the administrative costs associated with retrieving the participant's course record, verifying attendance and eligibility, reopening or processing the applicable course evaluation, and completing the associated CE documentation process.
Payment of the administrative fee does not waive any applicable attendance, participation, evaluation, or other CE requirements. A CE certificate will be issued only after all applicable course requirements have been satisfied and AACA is able to verify the participant's eligibility for CE credit.
Participants are responsible for completing course evaluation surveys within the required timeframe. Failure to receive, locate, or open an evaluation email or electronic notification does not automatically waive the seven (7)-day deadline or applicable administrative fee. AACA may, at its discretion, waive the administrative fee in cases of documented technical error attributable to AACA or its designated CE platform.
Processing and Verification
Requests must include sufficient information to allow AACA to identify and verify the applicable educational activity and participant. AACA may request additional information or proof of identity before releasing CE documentation.
Please allow 7 business days for processing after receipt of all required information and payment.
Important Disclaimer
A reproduced or replacement CE certificate documents AACA's available record of participation in the applicable educational activity. AACA does not guarantee that a reproduced certificate or CE credit will be accepted by any state dental board, licensing authority, credentialing organization, employer, or other third party. Participants are responsible for determining whether CE documentation meets the requirements of the applicable licensing or regulatory authority.
Administrative fees described in this policy are charged solely for additional administrative services associated with historical record retrieval, verification, reproduction, or processing of CE documentation and/or course evaluations. Administrative fees do not constitute a fee for the award, approval, transfer, purchase, or recognition of continuing education credit.
AACA's ability to reproduce historical documentation or process a late course evaluation is subject to its applicable record-retention requirements and the availability and completeness of its records.
AGD PACE
AACA is an AGD PACE-approved continuing education provider. AGD PACE approval relates to the approval of the continuing education provider and does not imply acceptance of individual courses or CE documentation by any particular state or licensing authority.
For questions regarding CE certificate reproduction or late course evaluation requests, please contact the AACA Headquarters – AACACE@aacaligners.com.